Grover | Legal

Grover Legal Resources

Individuals

Here you can find Grover's terms of use applicable to the services and products between Grover and consumers who are the end-users of the products or services. These are the main terms covering your rights, responsibilities and obligations as well as Grover’s when you use our services.

Business

Here you can find Grover's terms of use and the data processing agreement including Grover's security measures applicable to the business services and products for business customers.

Business Premium Data Processing Agreement

Privacy

Whenever you fill in a form on our site, whether you are placing an order, requesting sales information or applying to a job through Grover, you are providing us with personal data, and below you can find these policies that govern how and when we can collect, use and disclose this data.

Privacy Webform for Your Privacy Requests - data deletion & account closure and more!

Cookie Policy

ESG

Here you can find our Supplier Code of Conduct providing principles to guide Grover, our Suppliers and Business Partners in our joint effort to grow our businesses in a fair and sustainable way globally.

Supplier Code of Conduct

Frequently asked questions

What condition are the products in?

Grover rents new and as good as new products. Before products are rented out again, they go through a detailed quality check and multi-stage processing, so that each device rented from Grover arrives in flawless condition. If your device isn’t as expected, our customer service is happy to help. Learn more about our Great Condition Promise.

When does the rent begin and end?

The first monthly rental payment is charged when ordering, but the rental period does not officially start until you receive your product. The delivery date determines the recurring monthly payment date. If you fall in love and want to keep your product longer than the minimum rental period, you can extend your rental plan in your customer account at any time to reduce the monthly payment. At the end of the minimum rental period, you can keep renting on a monthly basis for the same price or cancel your subscription by returning your device for free.

What if my device gets damaged during the rental period?

If something happens during your rental, Grover Care is there for you. We pay for 90% of the repair costs for damages of all kinds, including display breakage, water damage, and technical defects. Of course there are no charges for device errors from the manufacturer. Learn more about Grover Care

Do I have to worry about signs of use?

Don’t worry, we want you to enjoy your products as though they were yours. Small scratches and normal signs of use will be cleaned after return for free. In case of severe signs of wear, such as display breakage, Grover Care covers 90% of the repair costs. Here you'll find example photos of normal signs of use that we repair for free and also photos of more severe damage where you'd have to pay 10% of the repair cost.