Grover reviews and feedback

Renting tech is a a new concept, so it’s natural for a prospective renter to be a bit unsure. Rest assured though: We’re always working to provide our customers with the best possible experience.

Some past reviews

I've ordered 4 times now and have never been disappointed. Nintendo Switch and Xbox were brand new or absolutely as good as new. The last order was an e-scooter and despite all the negative reports (used and broken etc.) was new and fully functional! (Translated) Read review

Stephan J

I ordered the IPhone 13 Pro Max and it was delivered really quickly with insurance. The phone is also great, it has hardly any signs of use and came with protective glass for the screen. No scratches, cracks and the cameras are also undamaged. The battery was delivered with 99% maximum capacity. So far I can't say anything negative. 👍🏻 (Translated) Read review

Maya G

Two months ago I ordered an Xbox for my older son and last week I also ordered an Xbox for my second son. The second delivery arrived even faster than the first! The updates are great and the service is also top. In short, 5 out of 5 stars. 👍🏻 (Translated) Read review

Simone L

I’m a new customer since this month, and have received the products I ordered earlier than expected. Scooter is like new (small traces of use) and the lock I have is also like new. I hope for a long partnership with Grover (Translated) Read review

Stefan B

Grover offers an excellent selection and a well-designed ordering process. Delivery was also fast. I’m completely satisfied. (Translated) Read review

Justin S

Everything is great, I’m extremely happy with my experience with Grover! The selection of products is good, the website is user friendly, and the customer service is top-notch. I’m impressed with the quality and the smooth process and can recommend Grover without reservation! 5 stars from me. (Translated) Read review

Jan M

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Frequently asked questions

What condition are the products in?

Grover rents new and as good as new products. Before products are rented out again, they go through a detailed quality check and multi-stage processing, so that each device rented from Grover arrives in flawless condition. If your device isn’t as expected, our customer service is happy to help. Learn more about our Great Condition Promise.

When does the rent begin and end?

The first monthly rental payment is charged when ordering, but the rental period does not officially start until you receive your product. The delivery date determines the recurring monthly payment date. If you fall in love and want to keep your product longer than the minimum rental period, you can extend your rental plan in your customer account at any time to reduce the monthly payment. At the end of the minimum rental period, you can keep renting on a monthly basis for the same price or cancel your subscription by returning your device for free.

What if my device gets damaged during the rental period?

If something happens during your rental, Grover Care is there for you. We pay for 90% of the repair costs for damages of all kinds, including display breakage, water damage, and technical defects. Of course there are no charges for device errors from the manufacturer. Learn more about Grover Care

Do I have to worry about signs of use?

Don’t worry, we want you to enjoy your products as though they were yours. Small scratches and normal signs of use will be cleaned after return for free. In case of severe signs of wear, such as display breakage, Grover Care covers 90% of the repair costs. Here you'll find example photos of normal signs of use that we repair for free and also photos of more severe damage where you'd have to pay 10% of the repair cost.